Shipping:
Free Shipping in the Continental USA and Canada, please contact us for shipping quotes for Hawaii and Alaska.
Every cold plunge is built to order - never mass produced.
This process allows for greater precision, material quality, and long-term performance. Estimated production time ranges from 10 to 30 days, depending on the model.
Once completed, your cold plunge is carefully prepared and shipped within 1 or 2 days.
The result is a product worth the wait - crafted to become part of your daily ritual.
Some remote areas/islands might have extra shipping charges.
Cancellations:
Up to 14 days from order entry – you can cancel the order without penalty.
After 14 days, a $65.00 cancelation fee will apply.
Within 7 days of the ship date, the order cannot be canceled.
Changes:
Up to 14 days from order entry – you can edit/change the order without penalty
After 14 days, a $65.00 edit/change fee would apply. Examples: adding removing products, adding removing options, changing the ship to address, changing the shipping method, etc.
Within 7 days of the ship date, the order cannot be edited or changed
After the product has shipped, if the Dealer/Customer wants to change the ship to address, a $250 fee will apply.
Returns:
Our stated return policy is: We do not accept returns.
It is very expensive to return products back across the border.
If a product must be returned to the factory, the following will apply:
- 20% Restocking fee.
- Dealer/customer will be responsible for any and all shipping costs to the factory.
- Products must be returned in their original packaging and condition.
- Leisurecraft will inspect the product upon return and Leisurecraft will be the sole decider of the condition of the product and the amount of the refund.
